Terms and Conditions
- Dispatch

When do I receive my order?

Usually it takes 3-7 days to process an order, after which it will be
sent. The shipping time depends on your location, but can be estimated as follows:
● US: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Where are my orders shipped from?

We partner with a print-on-demand order fulfillment company with
processing centers around the world.

Do I have to pay VAT or customs fees for my order?

Additional VAT and import charges may occur with international orders. These costs
is not in our control and is determined by your local customs office. It
customs policies vary by country, so check with your local customs office to see if they
apply VAT and import duties to your purchase.

My order should have arrived by now, but I still don't have it. What
I have to do?

Before contacting us, please do the following:
● Please check your shipping confirmation email to see if you have the correct delivery address
is mentioned
● Ask your local post office if they have your package
● Ring the doorbell of the neighbors in case the carrier has delivered the package to them
If the delivery address is correct, and the package has not been left at the local
post office or at your neighbors, please contact us at customerservice@jenstm.com stating your order number.
If you found an error in the delivery address, we can resend you the order
send, but keep in mind that the shipping costs will be charged to you
brought.

- Orders

How are your products made?

We work with a print-on-demand dropshipper. They are available worldwide,
so depending on where you are, your order will be printed and shipped from the facility
who can do it most efficiently!

How can I track my order?

Once your order is shipped, you will receive a tracking link via email. if you ask
about the tracking or shipping, please let us know at customerservice@jenstm.com.


I have received a wrong/damaged product, what should I do?

We are sorry to hear that you have received a wrong/damaged product
receive. In order to help you as soon as possible, please send us within a week after
receive an e-mail to customerservice@jenstm.com with pictures of the
damaged item, your order number and other details relevant to your order.
We will get back to you as soon as possible with a solution!

- Returns

What is your return policy?

We do not offer product returns and exchanges, but if something goes wrong
with your order, please let us know via customerservice@jenstm.com!

Do you offer refunds?

Refunds are only offered to customers who receive a wrong or damaged
have received item. If one of these situations is the case, please contact us
via customerservice@jenstm.com with photos of the wrong/damaged item and
we will look into it for you

Can I exchange an item for a different size/color?

We currently do not offer trade-in options. If you are not sure which size
would fit better, check out our size guide—you'll find it for every item in our shop in
the respective product description.
Although rare, it is possible that an item you have ordered is
is labeled. If so, please let us know within a week of receipt via customerservice@jenstm.com. Mention your order number in the email and add photos
of the mislabeled item, and we'll send you a new one, or refund you.